Customer Testimonials

Excellent customer service



My car was repaired and looks great. The reason for only 4 is the individual departments could communicate with each other better.



Bob let me take my time and ask 100 questions. He was very helpful and very kind to helping me find my car.


Great job done in a good timeframe.


Good service. Good people





The best service and attention 10/10 recommend 100%

They were very quick and professional


I began searching for a new car after a recent accident in my old one. I’ve wanted a Tacoma for years now and since the Gen 4’s released, even more so. I figured this would be an opportunity to get my hands on one. So I began searching for weeks and test driving different trims from different dealers. I started at Heiser, Wilde, and finally Don Jacobs. I had 3 TRD off roads on my mind, but only one dealer was willing to work with me on the price and needs for the vehicle. Not only were they more lenient, ...



Super happy with the work DJT did on my company Jeep. I brought it in for a 5,000 mi maintenance, and they found some things that needed to be repaired. About $4200 worth of repairs... and all 100% covered under the extended warranty I bought when I bout it at DJT. Their service was timely and professional. And they were friendly, too. They made me a fan!

They were very fast and precise. Thank you!


I had a wonderful experience with Don Jacobs today. We’ve purchased several Toyotas from them, and they have maintained them for us over the years, and we always come back. I inherited my latest Toyota and chose Don Jacobs to be my dealer, because I’ve always received great customer service from them.


Such a great car shopping experience! Thank you to Miguel and all the staff for being so kind, patient, and transparent with the process. I went with my parents to check out a couple Toyota Highlanders listed on the Don Jacobs website. Miguel offered great customer service to my parents, allowing them to look at all the available options and go for a test drive. He made sure my parents were satisfied with the car before talking about price. The manager Peter was understanding to our needs and worked on getting us a great deal. I totally respect their transparency ...

Omar is an amazing salesman with lots of information about cars.

Great experience with Lamar our salesperson. Not pushy and very kind. We are excited about our Toyota Highlander Hybrid and drove all the way from the south side of Chicago for it 🙂

Such a great experience here. Pablo was my car sales rep and did an amazing job being honest open and transparent. Was able to work with me on getting a price that worked for us. The transaction was seamless and easy ! If you have an option to go to Don Jacobs… do it they will make sure you are taken cared for


Service went well, costs of required maintenance too high, would be nice to see a senior discount. I would give 5 stars but cost of service prevents me from doing so.



Top notch folks. A great car buying experience! No pressure at all. Special shout out to Bill Lawrence, Pablo Castro and Sales Manager Rod. Very easy car buying experience



Nice and fast and free car wash too.

Good service

Our sales rep Miguel Suarez did an amazing job guiding us through the process. He was very kind and professional.


Edwin was so easy to work with. They had several models of the truck I was looking for and I drove four different ones and he didn't mind at all. The entire experience was great. I would come back and buy another vehicle in a heartbeat.







Great experience with Edwin! Listened to what I needed gave me some good options and a fair deal! Repeat buyer from this location and will be back again!



Great customer service, I would for sure go there again for future car issues. Thank-You!

Lamar and Anthony were great.

Very satisfied


It was a wonderful experience. Lamar was a great sales person and made my experience a breeze!

The customer service was excellent!! The service advisor kept us updated with the status of service. We were sent a video showing which repairs were needed and why. In all it was an outstanding experience.


Very good as always! No complaints what so ever.




The service shop takes care of their customers! Thanks, Mike and AJ. You guys are the best.

Great customer service!

Sales manager, Rod And sales person Ennis Were an absolute pleasure to deal with Close deal on a 2024 Toyota Camry XSE certified preowned car at a great price. Truly could not have asked for more And would not hesitate to do more business with Don Jacobs Toyota in the future ! 🥰


Miguel was great to work with, well informed, knowledgeable about each vehicle and open to answering questions. Financing was easy.

Thanks to all of the team at Don Jacobs for your help on your busiest day of the year. Your dealership is amazing. Cheryl Hoffner was especially kind to this first-time Toyota buyer, as we found and test drove the best new vehicle for me. I am very pleased with my RAV 4, and still learning all the many things it can do. Thanks again!

I had an exceptional experience with the Don Jacobs crew. My salesperson, Cheryl Hoffner, was outstanding and was able to negotiate a super deal for me on a very nice used vehicle. The service staff was also great, especially AJ, who gave me special attention and took care of several problems with the vehicle right away. I am very pleased and would recommend this dealership.

I had an exceptional experience with the Don Jacobs crew. My salesperson, Cheryl Hoffner, was outstanding and was able to negotiate a super deal for me on a very nice used vehicle. The service staff was also great, especially AJ, who gave me special attention and took care of several problems with the vehicle right away. I am very pleased and would recommend this dealership.

Julian was very professional and helpful



All good!

Overall good experience

Service rep was very friendly and informative. Service is becoming very pricey nowadays. Waiting area was more comfortable this time around way less people. Don't mind people being in the same room with me but last time they were a few people that were coughing Non-Stop. Not service departments problem other than being a small area. They had coffee and snacks which was nice. TV available for those that watch. Was offered and approved for financing with more available financing for future service work already approved. My car needed an alignment and upon driving it immediately afterwards notice the ...

I took my vehicle in for an issue with the back hatch alarm going off constantly thinking it was open and to have the 60,000 mile maintenance done. I bought the car used but it still had a valid extended warranty (84 months/125,000 miles) that was transferred to me by previous owner. I thought these services were covered by warranty but found out differently. Nothing was covered. I was told the maintenance portion of the extended warranty has expired in June and that the hard reset/recalibration done to remedy my hatch alarm was not covered. I ended up paying over $500 for ...

Easy to schedule service online. Service center took my car on time. Comfortable waiting area. Completed the work in the time they projected. Service rep was courteous, friendly and professional. Completely satisfied.





My sales rep Manny was incredibly kind and helpful. He got me everything i was looking for and did it with a smile. Not much more you can ask for out a representative. Would definitely recommend him and the staff over at Don Jacobs Toyota.

Excellent customer service today from Don Jacob's Toyota on 27th Street. Thanks AJ, Service Manager, for your assistance and continued professionalism! Any time I had questions or car issues, you've completed my auto work in a few hours! Greatly appreciate it! Nice to be driving a car that I know is being serviced properly. I would recommend this Service team highly! Bonus, as a female, they don't try and inflate prices etc. They always work with me in regards to coupons/ offers. Thank Again, AJ and Team!

My car was taken care of quickly and I was updated and sent videos on the process. Very nice. The staff was very friendly and helpful.

Got my Highlander from the dealership and following to my purchase I had some concerns but then they were very keen to make sure to cover all my concerns immediately. Jonathan Bogan, a young Sales man who was extremely cooperative even post buying the vehicle .. couple of month later he even took the time and effort to call to make sure that everything is still going well and ensure my satisfaction. I think the dealership is Trust worthy and seeking to grow positive reputation.

Overall good experience my salesman JaiVionne was very nice and helpful. I knew what I wanted and he made it work for me. One thing that wasn’t the best was communication within the office I had four different people in two days call/text asking if I wanted to trade or sell.


The people here are all so friendly and helpful. I got a great deal on a used Toyota! They gave me top dollar for my trade in and Cheryl explained everything so well. She even helped me connect my phone to the car and to the Toyota app that does all kinds of fun stuff - like remote starting my car! I highly recommend Don Jacobs Toyota!! You will not be disappointed!!


Our sales woman (Meriah) was fantastic! She was very professional , kind and absolutely no pressure! Everyone was very helpful and polite. If you're looking for a vehicle new or used I would highly recommend Don Jabobs.


I went in very frustrated….. and left being understood. Thank you for being human!

Great Service. Completed work ahead of schedule.

Good people. Great service

I am so impressed with this dealer! The sales team, the finance team...you name it! Just got done working with Harmanpreet Singh in the Body Shop. He was so helpful and answered all my questions. I love Don Jacobs!

I had Max today. He was just great. I had many questions and he was respectful and patient. Got me all my answers. But this is the second time I had to correct their billing. Both times they over billed me. Always check your bill before leaving. Max got the bill corrected immediately

Don Jacobs Toyota from the sales man to manager of sales, excellent service ! Some dealerships will give you a car payment that is very high , Don Jacobs can get you a affordable agreement. Professionalism to the Max!

Thanks Gilberto.your service to me is amazing and professional. You are kind and knowledgeable

Sales Representative Katie Haagensen was extremely helpful with the purchase of our new vehicle. From working with her via txt, email, by phone or in person, she made the process very easy and everything went quickly and smoothly. Thanks Katie!