Friendly, helpful, knowledgeable people who know the product and helpful in buying decision. Very personable while being professional makes you want to come back.
Polite customer service and responsive. Associate was polite and provided time lines. Oil change was taken care of in required time frame
Polite and professional atmosphere, and friendly and helpful sales and financing excellent service very satisfied all my concerns were addressed I will recommend to family and friends
I appreciated that they got me a better interest rate with Toyota financing than I had in my pre-approval from my bank. Also I didn’t feel pressured into anything and actually came away with a car I liked better than the one I came to look at.
Prompt, courteous service! Ability to make appointment online. All team members were eager to help. Don Jacob's has a genuinely friendly vibe!
I’ve been working with the manager Brent and Rigoberto Ramirez for years now, just bought my second car through them and I’m highly satisfied each time! A please to continue to do business with them! Highly recommend not only for their sales but excellent service & car maintenance over all.
My experience at Don Jacobs was excellent. My sales guy was Roberto. He took his time explaining things to me. Let me test drive some cars. Kept if real with me. Thank you Roberto
Very friendly and knowledgeable. We love our salesperson, Bernard, Steve Jacobs, and our finance man, Joe. So hospitable and caring. Also, extremely helpful in showing me all the ways my new car works, setting up things for me and taking the time to listen to my wants and needs. I feel confident if I have any questions or other needs, they will be addressed immediately.
Great service great salesman good variety of cars to choose from I love the location is great also
The Service I received was good. I was extremely long from what I was quoted. All I need it done was an oil change and tire rotation and it took two hours
The salesmen were very friendly, personal, and knowledgeable. I really like the Prius I was able to purchase with the extended service plan.
You did what you told me you were going to do… find the SUV I wanted & keeping me informed!
Well, bill was the perfect associate and for being his first day, I was not leaving here until I got my suv. Thanks Toyota and BILL. PS It was the fastest in and out I ever experienced.
Prompt and friendly service Outdoor waiting area available overall Clean facility and Friendly staff . Bench on north side of building would be nice
Very friendly staff and professional. Everything about the service and future service needs was explained to me. I appreciated the printout of services completed. I was able to look it over on my own time.
Mike was very helpful in explaining what services I needed. It was easy from the moment I pulled up to when I picked up my car. I always feel better after talking to anyone at Don Jacobs.
Ok. But not like the disorganized atmosphere when I came to pick up my car for service. My keys were never turned into the cashier and took 15 minutes to locate.
Looks like they charged me for tire rotation and they didn't do it. Since as for the second day the tire sensor is still showing the tires as it was before my visit.
Sir Victor Bryant and Walter were great. They answered all my questions and were very helpful. I love my new Toyota RAV4 thanks to them.
the willing to help with the sales and getting the car you really want, the help I receive in going thru the new options in the car
Aaron was very helpful and a great salesman to work with. He found exactly what I wanted. Keep it green.
It was easy and convenient to make an appointment for an oil change. The work was done properly and on time. The staff were friendly and helpful.
Dropped off car for 15,000k check and car was ready when I was told it would be done. Always returned clean
Good communication. Work done on time and per the estimate. Body shop even polished up my headlights (not expoected bonus)!
The welcoming nature of the sales & financing staff that also have the ability to educate and spell out the exact process to provide ample comfort in that large of a purchase
Polite people and good service. Easy to schedule service. They did a fine job. This is all I have to say.
People are very helpful they worked hard to satisfy my needs! I will definitely recommend a friend! Thanks for all your hard work to help me find what I need
They matched my oil change price got it in and finished asap and im life long customer that keeps coming back.
Our salesman Julius Jackson. Straight forward. Easy to deal with. We were able to take the used car we bought to our mechanic to get checked out and bought the car and drove it home the same night.
The speed of the transaction was great - Julius was very friendly. Actual facility could absolutely use a good cleaning. A letdown to be surrounded by dust & overall lazy cleanliness
ease in making appointment vehicle repairs done in the time promised explanation of what may need repair and how it could be fixed
courtesy of the service advisor and the work was done in a timely manner as told it would be completed
Its so efficient. You make the appointment, you get in quickly, the work is done in a timely manor. And everyone is so knowledgeable and polite.
Quick appointment available friendly personal listened to my concerns good snacks in waiting room clean facility prompt didn’t have to wait long
Great experience. Team was amazing and took care of everything I needed. Will be back to buy my next vehicle from here!
I liked that my vehicle was kept until the mechanic was sure it was fixed. My vehicle was clean and the gift cards that I left in the car was still there when I picked it up.
The service was quick!, the service advisor was very friendly and professional. The waiting rom was clean I will come back in the future.
Fair and efficient. Took care of my maintenance and did the complimentary multi-point inspection. High value operation, I have bought my last 2 Toyotas here.
I appreciate that on the second try they did find the problem with my van. They did a good job with the repairs.
My service person was very polite and helpful- he explained everything that was going to be done to my vehicle and filled out my maintenance log.
I was able to get right in without an appointment for an oil change, tire rotation and body shop estimate. It was completed within the time suggested. And they refilled the snacks in the waiting room. Rigo was a great customer rep.
Service advisor Chris Williams was an extremely pleasant to work with. He has outstanding customer service skills. The length of time for my scheduled service was quick as well
I was expecting to be hit with a large repair bill due to a small noise my car was making when braking, but the service technicians were not able to find anything wrong, which was a huge relief! They could have taken advantage of my concern and found something to "fix", but they didn't.
Service tech was very friendly and car was finished a little before estimated time. Was able to stop after work and still get home on time.
Ashley, the sales woman who helped us, was great. My daughter and I were wearing masks as I have leukemia and contracting Covid is very concerning. Ashley offered to wear a mask and requested other employees we had to interact with do so as well. Honestly that meant more to me than anything. She was so considerate. She also was very familiar with the vehicle we purchased, but did not hesitate to admit if she didn't know something rather than guessing and giving false information like so many other sales people do. She was very responsive to texts and ...
It is generally a smooth transaction and I haven't had any surprises when bringing it in. It has matched what they have stated up front.
Everyone I had interacted with was nice and they spent all day with me trying to get me the car I wanted
The online scheduling process and the quick check in got the service call moving right away. I hardly had a chance to get comfortable and my car was ready
The service Tech Jesus was very polite and patient. He explained the service that was going to be done on my vehicle. He was also very courteous when I returned to pickup my car.
Bernard was excellent helping me purchase my RAV4. He was very knowledgeable and answered my questions before I even asked! Don Jacob’s is lucky to have him. Sofia in finance was also great. She made my purchase so smooth! She was so friendly and knowledgeable. She’s a great addition to your team.
AJ was very courteous and accommodating in providing a breakdown of the services needed, what they included, and - particularly- the pricing. I was going to wait for my car but he informed me of the free "shuttle service," which afforded me 5 hrs. to be at home rather than in the service waiting area. I'm proud to own a Toyota!
Everyone was pleasant, professional and respectful. Buying process was smooth, easy and straightforward. I was able to stay within my budget.
Staff was very friendly and knowledgeable about services required per mileage. I would definitely recommend this dealership to other people.
I was told about services recommended but not “pushed” into doing them. The waiting room was clean and quiet. The service was on time and done in the time they said.
Salesman Aaron, new manager, and Ann were very helpful and understanding!! I really appreciate those guys! Thanks again I love my new Nissan Altima
Bernard was super! He listened, helped with everything. Made suggestions and options. Will be back! Great person. Made it so easy in and out within a few hours, with the car I wanted.
The service advisor was very friendly and informative of services being recommended on my car. I was called promptly when my car service was finished.
Everyone was all around friendly and knew what they were talking about. Was greeted by numerous people with smiling faces.
As I’ve said before: I grew up coming here and aj rocks! I dropped my car off expecting to wait longer then I had to (as long as I get it back by close the same day I drop it off with a random oil change or that like today I’m happy I think it took half of what was projected having as a drop off
Expert service that was done quickly and efficiently. Jose was very helpful. I would recommend Dod Jacobs to anyone in the market for a Toyota.
Very nice experience. Was treated very well by the team you guys have and Adam really made the process smooth and comfortable for me it was very much appreciated.
I liked the way I was treated. The salesperson answered all my questions about the process and they worked to find something that fit to my budget.
Edwin Hernandez was a phenomenal salesperson. He made the car buying experience extremely easy! The truck was not detailed at all when the keys were handed over.
Greeted right away in the service department. Car was checked in quickly. Knowledgeable service writer. Car was returned to me clean.
Great customer service. Very happy with the check in process and updates. The service tech did an outstanding job repairing the car.
What I did not like is more like it, when you have an appt for an oil change and it takes an hour and a half.
AJ in the service dept manager is A1. Nothing against anyone else, but since I left Wilde Toyota for being snakes, I have always had a Class A experience with AJ.
Everyone willing to answer questions. Initial reception very quick. Waiting area offered water, coffee & light snack. One hour & 1/2 a long time for a 15 min oil change.....even tho we had an appointment.
AJ. He was a fantastic problem solver who was able to accommodate my tight schedule. I received a recall notice just a few days before a planned cross country trip. A loner car for errands was a must and work was completed before estimated. We left on trip next day.
The staff is friendly and helpful, even when submitting a car plan coupon bought at another Toyota dealer. Good service!
The customer service was beyond excellent. The cars were priced reasonably and the financial person was great! I loved the service and everyone was very helpful
Everyone was great to work with. Steve Jacob was good to work with and Bernard was excellent as our sales person.
Service Advisor patiently listened to the problems I mentioned about the vehicle and provided me a detailed status report on which items requires immediate attention now and resolved them within the promised time. Appreciate your service!!
customer service was great. Jesus Rosario helped me and was so kind and explained things that was necessary for me to know
Everyone and everything was timely and professional. I’ve never been disappointed with the service here. I don’t have any negative things to say.
The people are friendly and informative. Appointments are easy to get. It was a very good experience. The facilities are clean and the work is done in a timely manner.
Convenient and expert maintenance. I can call and get a quick appointment and be on my way. My car has 259,000 miles on it with no mechanical problems ever. Don Jacobs helped this little car do it
The young Women in the office of the body’s hop is outstanding made sure my experience went from a seven to a ten
I had great service from Bernard. He did go above and beyond to make me happy. He is also a bit funny and that helps keep it comfortable and relaxed. He worked with me to get me what I needed within my budget.
Service was free with new car, so that is good. The poor interaction in service will impact my next purchase
They were nice and right away got to work on my van. They covered my seat, steering wheel, and floor. Told me an estimate on time and got me when it was ready.
The salesperson, the finance manager, and the manager were all very nice and seemed to genuinely care about making sure I was having a good experience.
I could wait for it and…. It was done in a nominal amount of time. This always makes for a better experience at Toyota.
Friendly and patient employees I really appreciated that as I suffer from anxiety and need to be explained things more so I understand
Very nice and friendly, and it didn’t take all day to get things done I think I was there maybe two hours give or take.
The Experience was Fun and Easy. I would definitely recommend someone to come here for service on getting a used vehicle when we got our truck it was so exciting
Personal experience, was treated as a person instead of just a customer. Angel, Walter and Nick were all wonderful. Would recommend the dealership to everyone.
I liked how everybody is so patient to explain things to you, very efficient. I'm always coming back here for the service of my car.
Everyone is very courteous and helpful. Really appreciate it. Sales person, Edwin Hernandez is the absolute best!!! If/when we would need any other service we will be back.
Repair Options were explained clearly. Not just the most expensive Polite staff. Cleanliness was good Follow up was appropriate Car wash coupon is nice
Although we had to wait we understood why. Angel was great!!!! He made the wait seem less. Nice young man who kept us not only entertained but informed. He is an asset to your business!!
The appointment was easy to schedule on line. and the courtesy of the service writer who checked in my car..
My car was done so much faster than I expected. They got me in and out for an oil change in 15 minutes.
The service advisor was exceptional, very courteous and kept me informed of delays and the great coffee snacks. The best is the people, always friendly and service with a smile.
We were kept updated on the progress of the services being performed, and the service was done in a timely manner.
The sales lady meriah being really nice and down to earth. She was very helpful and made me a happy customer.
My advisor was extremely helpful. Quick to answer any questions and scheduled my next service right away. Went above and beyond with patience and understanding. I appreciated the extra effort and will gladly keep recommending Don Jacobs Toyota for their quality service.
We absolutely love working with Bernard. He makes us feel like family and we know that he has our best interest in mind. Brent was also a great help!
Aim to please, very friendly. Fixed our problem beyond our expectations. We had a couple of visits but each one was better than expected.
I drive pretty far to still go here. Service is always the best. And the shuttle guys are hilarious and always on time.