Customer Testimonials

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Google Feb 13, 2025

Excellent customer service

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Google Feb 13, 2025

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Google Feb 13, 2025

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Google Feb 13, 2025

My car was repaired and looks great. The reason for only 4 is the individual departments could communicate with each other better.

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Google Feb 12, 2025

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Google Feb 12, 2025

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Google Feb 11, 2025

Bob let me take my time and ask 100 questions. He was very helpful and very kind to helping me find my car.

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Google Feb 11, 2025

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Google Feb 10, 2025

Great job done in a good timeframe.

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Google Feb 9, 2025

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Google Feb 9, 2025

Good service. Good people

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Google Feb 8, 2025

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Google Feb 8, 2025

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Google Feb 7, 2025

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Google Feb 7, 2025

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Google Feb 7, 2025

The best service and attention 10/10 recommend 100%

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Google Feb 7, 2025

They were very quick and professional

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Google Feb 6, 2025

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Google Feb 6, 2025

I began searching for a new car after a recent accident in my old one. I’ve wanted a Tacoma for years now and since the Gen 4’s released, even more so. I figured this would be an opportunity to get my hands on one. So I began searching for weeks and test driving different trims from different dealers. I started at Heiser, Wilde, and finally Don Jacobs. I had 3 TRD off roads on my mind, but only one dealer was willing to work with me on the price and needs for the vehicle. Not only were they more lenient, ...

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Google Feb 6, 2025

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Google Feb 5, 2025

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Google Feb 5, 2025

Super happy with the work DJT did on my company Jeep. I brought it in for a 5,000 mi maintenance, and they found some things that needed to be repaired. About $4200 worth of repairs... and all 100% covered under the extended warranty I bought when I bout it at DJT. Their service was timely and professional. And they were friendly, too. They made me a fan!

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Google Feb 5, 2025

They were very fast and precise. Thank you!

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Google Feb 4, 2025

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Google Feb 4, 2025

I had a wonderful experience with Don Jacobs today. We’ve purchased several Toyotas from them, and they have maintained them for us over the years, and we always come back. I inherited my latest Toyota and chose Don Jacobs to be my dealer, because I’ve always received great customer service from them.

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Google Feb 4, 2025

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Google Feb 3, 2025

Such a great car shopping experience! Thank you to Miguel and all the staff for being so kind, patient, and transparent with the process. I went with my parents to check out a couple Toyota Highlanders listed on the Don Jacobs website. Miguel offered great customer service to my parents, allowing them to look at all the available options and go for a test drive. He made sure my parents were satisfied with the car before talking about price. The manager Peter was understanding to our needs and worked on getting us a great deal. I totally respect their transparency ...

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Google Feb 2, 2025

Omar is an amazing salesman with lots of information about cars.

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Google Feb 2, 2025

Great experience with Lamar our salesperson. Not pushy and very kind. We are excited about our Toyota Highlander Hybrid and drove all the way from the south side of Chicago for it 🙂

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Google Feb 2, 2025

Such a great experience here. Pablo was my car sales rep and did an amazing job being honest open and transparent. Was able to work with me on getting a price that worked for us. The transaction was seamless and easy ! If you have an option to go to Don Jacobs… do it they will make sure you are taken cared for

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Google Feb 1, 2025

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Google Feb 1, 2025

Service went well, costs of required maintenance too high, would be nice to see a senior discount. I would give 5 stars but cost of service prevents me from doing so.

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Google Jan 31, 2025

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Google Jan 30, 2025

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Google Jan 29, 2025

Top notch folks. A great car buying experience! No pressure at all. Special shout out to Bill Lawrence, Pablo Castro and Sales Manager Rod. Very easy car buying experience

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Google Jan 29, 2025

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Google Jan 29, 2025

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Google Jan 28, 2025

Nice and fast and free car wash too.

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Google Jan 27, 2025

Good service

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Google Jan 26, 2025

Our sales rep Miguel Suarez did an amazing job guiding us through the process. He was very kind and professional.

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Google Jan 26, 2025

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Google Jan 26, 2025

Edwin was so easy to work with. They had several models of the truck I was looking for and I drove four different ones and he didn't mind at all. The entire experience was great. I would come back and buy another vehicle in a heartbeat.

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Google Jan 26, 2025

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Google Jan 25, 2025

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Google Jan 24, 2025

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Google Jan 24, 2025

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Google Jan 24, 2025

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Google Jan 23, 2025

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Google Jan 23, 2025

Great experience with Edwin! Listened to what I needed gave me some good options and a fair deal! Repeat buyer from this location and will be back again!

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Google Jan 23, 2025

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Google Jan 21, 2025

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Google Jan 21, 2025

Great customer service, I would for sure go there again for future car issues. Thank-You!

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Google Jan 21, 2025

Lamar and Anthony were great.

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Google Jan 20, 2025

Very satisfied

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Google Jan 19, 2025

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Google Jan 18, 2025

It was a wonderful experience. Lamar was a great sales person and made my experience a breeze!

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Google Jan 18, 2025

The customer service was excellent!! The service advisor kept us updated with the status of service. We were sent a video showing which repairs were needed and why. In all it was an outstanding experience.

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Google Jan 18, 2025

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Google Jan 18, 2025

Very good as always! No complaints what so ever.

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Google Jan 17, 2025

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Google Jan 14, 2025

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Google Jan 14, 2025

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Google Jan 14, 2025

The service shop takes care of their customers! Thanks, Mike and AJ. You guys are the best.

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Google Jan 14, 2025

Great customer service!

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Google Jan 13, 2025

Sales manager, Rod And sales person Ennis Were an absolute pleasure to deal with Close deal on a 2024 Toyota Camry XSE certified preowned car at a great price. Truly could not have asked for more And would not hesitate to do more business with Don Jacobs Toyota in the future ! 🥰

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Google Jan 13, 2025

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Google Jan 12, 2025

Miguel was great to work with, well informed, knowledgeable about each vehicle and open to answering questions. Financing was easy.

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Google Jan 11, 2025

Thanks to all of the team at Don Jacobs for your help on your busiest day of the year. Your dealership is amazing. Cheryl Hoffner was especially kind to this first-time Toyota buyer, as we found and test drove the best new vehicle for me. I am very pleased with my RAV 4, and still learning all the many things it can do. Thanks again!

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DealerRater Jan 11, 2025

I had an exceptional experience with the Don Jacobs crew. My salesperson, Cheryl Hoffner, was outstanding and was able to negotiate a super deal for me on a very nice used vehicle. The service staff was also great, especially AJ, who gave me special attention and took care of several problems with the vehicle right away. I am very pleased and would recommend this dealership.

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Google Jan 11, 2025

I had an exceptional experience with the Don Jacobs crew. My salesperson, Cheryl Hoffner, was outstanding and was able to negotiate a super deal for me on a very nice used vehicle. The service staff was also great, especially AJ, who gave me special attention and took care of several problems with the vehicle right away. I am very pleased and would recommend this dealership.

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Google Jan 11, 2025

Julian was very professional and helpful

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Google Jan 11, 2025

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Google Jan 10, 2025

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Google Jan 10, 2025

All good!

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Google Jan 10, 2025

Overall good experience

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Google Jan 10, 2025

Service rep was very friendly and informative. Service is becoming very pricey nowadays. Waiting area was more comfortable this time around way less people. Don't mind people being in the same room with me but last time they were a few people that were coughing Non-Stop. Not service departments problem other than being a small area. They had coffee and snacks which was nice. TV available for those that watch. Was offered and approved for financing with more available financing for future service work already approved. My car needed an alignment and upon driving it immediately afterwards notice the ...

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Google Jan 9, 2025

I took my vehicle in for an issue with the back hatch alarm going off constantly thinking it was open and to have the 60,000 mile maintenance done. I bought the car used but it still had a valid extended warranty (84 months/125,000 miles) that was transferred to me by previous owner. I thought these services were covered by warranty but found out differently. Nothing was covered. I was told the maintenance portion of the extended warranty has expired in June and that the hard reset/recalibration done to remedy my hatch alarm was not covered. I ended up paying over $500 for ...

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Google Jan 9, 2025

Easy to schedule service online. Service center took my car on time. Comfortable waiting area. Completed the work in the time they projected. Service rep was courteous, friendly and professional. Completely satisfied.

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Google Jan 9, 2025

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Google Jan 7, 2025

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Google Jan 7, 2025

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Google Jan 7, 2025

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Google Jan 7, 2025

My sales rep Manny was incredibly kind and helpful. He got me everything i was looking for and did it with a smile. Not much more you can ask for out a representative. Would definitely recommend him and the staff over at Don Jacobs Toyota.

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Google Jan 5, 2025

Excellent customer service today from Don Jacob's Toyota on 27th Street. Thanks AJ, Service Manager, for your assistance and continued professionalism! Any time I had questions or car issues, you've completed my auto work in a few hours! Greatly appreciate it! Nice to be driving a car that I know is being serviced properly. I would recommend this Service team highly! Bonus, as a female, they don't try and inflate prices etc. They always work with me in regards to coupons/ offers. Thank Again, AJ and Team!

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Google Jan 4, 2025

My car was taken care of quickly and I was updated and sent videos on the process. Very nice. The staff was very friendly and helpful.

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Google Jan 4, 2025

Got my Highlander from the dealership and following to my purchase I had some concerns but then they were very keen to make sure to cover all my concerns immediately. Jonathan Bogan, a young Sales man who was extremely cooperative even post buying the vehicle .. couple of month later he even took the time and effort to call to make sure that everything is still going well and ensure my satisfaction. I think the dealership is Trust worthy and seeking to grow positive reputation.

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Google Jan 4, 2025

Overall good experience my salesman JaiVionne was very nice and helpful. I knew what I wanted and he made it work for me. One thing that wasn’t the best was communication within the office I had four different people in two days call/text asking if I wanted to trade or sell.

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Google Jan 4, 2025

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Google Jan 1, 2025

The people here are all so friendly and helpful. I got a great deal on a used Toyota! They gave me top dollar for my trade in and Cheryl explained everything so well. She even helped me connect my phone to the car and to the Toyota app that does all kinds of fun stuff - like remote starting my car! I highly recommend Don Jacobs Toyota!! You will not be disappointed!!

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Google Dec 31, 2024

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Google Dec 31, 2024

Our sales woman (Meriah) was fantastic! She was very professional , kind and absolutely no pressure! Everyone was very helpful and polite. If you're looking for a vehicle new or used I would highly recommend Don Jabobs.

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Google Dec 31, 2024

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Google Dec 30, 2024

I went in very frustrated….. and left being understood. Thank you for being human!

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Google Dec 28, 2024

Great Service. Completed work ahead of schedule.

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Google Dec 27, 2024

Good people. Great service

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DealerRater Nov 21, 2024

I am so impressed with this dealer! The sales team, the finance team...you name it! Just got done working with Harmanpreet Singh in the Body Shop. He was so helpful and answered all my questions. I love Don Jacobs!

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DealerRater Jun 6, 2024

I had Max today. He was just great. I had many questions and he was respectful and patient. Got me all my answers. But this is the second time I had to correct their billing. Both times they over billed me. Always check your bill before leaving. Max got the bill corrected immediately

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DealerRater Mar 17, 2024

Don Jacobs Toyota from the sales man to manager of sales, excellent service ! Some dealerships will give you a car payment that is very high , Don Jacobs can get you a affordable agreement. Professionalism to the Max!

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DealerRater Feb 6, 2024

Thanks Gilberto.your service to me is amazing and professional. You are kind and knowledgeable

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DealerRater Jan 25, 2024

Sales Representative Katie Haagensen was extremely helpful with the purchase of our new vehicle. From working with her via txt, email, by phone or in person, she made the process very easy and everything went quickly and smoothly. Thanks Katie!

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