Everyone was friendly. My RAV 4 purchase went smoothly and efficiently and did not take long at all. Adam the salesman was very knowledgeable about the features of the vehicle and explained them well.
Quick easy and professional. Only dealer that had what I wanted in stock. Got a fair trade price. Love the new ride!
Very professional, well organized and I was happy with the overall service. This is my first vehicle with Toyota sales and service departments its definitely a different commitment to the customer in what I have previous experience Thumps up way to build lasting relationship with a customer.
Friendly customer service, gets straight to the point, made sure I was comfortable and walked out with my first vehicle purchased ever.
My concerns were addressed. My questions were answered to my satisfaction. The dealership has a quiet area (no TV, good WiFi), which is where I usually wait.
Personal attention and assistance by all staff. I assume the maintenance was done well as the car is running smoothly.
Knowledge of my vehicle by dealer mechanics. Since I've owned a Toyota, I will always use a dealer mechanic for repairs.
Pleasant easy to deal with and responsive employees clean waiting area. Everything clearly explained and in writing. Snacks and refreshments available.
Courtesy and efficiency. The young man who took care of me was very professional and accommodating. I was very happy and look forward to returning for all future maintenance on my 2012 Toyota RAV4.
My sales person, my sales person, my sales person, my sales person, my sales person, my sales person, Edwin, Edwin!
All employees I came into contact with were great. Personable, professional and patient. Aaron Karl handled my purchase and I recommend those who plan to purchase a vehicle through Don Jacobs to consult with him.
I was taken care of promptly. The additional things that were found that needed to be taken care of were done right away.
John was very thorough in explaining everything and the service was very fast. The problem was found and addressed quickly. John was very nice and helpful.
I was very pleased with the courtesy and professional attitude displayed by all. Also pleased that the process went fairly quickly.
There was no pressure, although we had pre-ordered the vehicle. We anticipated a price markup due to the RAV-4 Prime being rare in this area, but that didn't happen. Rigo was thorough when explaining the functions on the vehicle and answered all of our questions.
Very fast and easy process. Jacob was my sales rep and he was one of the best I’ve ever dealt with. He’s very funny, let me take a extra long test drive. All in all I will never consider any other dealership besides don jacobs!
I want to admit that the service I received was very attentive, on time which I did not have to wait long. the service agent was polite and explained everything that I was going to need and receive. Great job.
Service advisor research on my problem and help to solve it and good communication during the service repairs also the hrs of operation of the dealership to make more easygoing and that is a plus special if people works most of the day and no need to take the day off just to bring and pick up vehicles from service
Up front with any repairs thar come up during visit. And ask for authorization first before you do any. All good from me
Everyone one was very polite, friendly and helpful. They explained everything in great detail. I would definitely go to them again!
Jesus was knowledgeable and friendly. I appreciate the packet I was given shortly before I left. It not only contained service recommendations but information about what the service was for. The free snacks were a plus too.
Always a GREAT experience! We have been coming there twenty years and we trust them completely. Competitive prices and outstanding service.
The staff was not pushy, the car was ready to test drive when we arrived and they were honest, efficient, and upfront.
The service representative was very good. Explained all of the repairs and costs up front. Received the car back in a reasonable of time.
My sales man was very kind and helpful and so was the finance man. The whole process was quick and easy and the sales man explained the whole process very well.
Everything was explained to me in full detail. It was my first time buying a car and they made me feel comfortable.
Efficient, considerate of my time, followed through on what he said he would do. My sales guy, Jacob did a great job from the day he met me outside to look at a car, to the day he put the new plates on it for me:)
They were Willing to work with you and make a deal. They were not pushy. One of my best experiences at a dealership
This is the 3rd vehicle we have purchased from Don Jacobs Steve Jacobs has been a pleasure to deal with in all 3 instances he makes the experience very easy
I absolutely loved having the option to do my credit application on line, so when I went in, all I had to do was sign. That was nice. The sales people that helped me were also GREAT. Thanks Jacob and Nick! I know that salespeople aren't always super helpful and are sometimes pushy, but I did not have this experience. I would ask for Jacob or Nick if I ever walked in. Dustin has also helped me before and he is great as well.
I had to clean greasy hand prints off of the inside of the drivers door light gray panel. I did not notice it when I picked up the vehicle only after I got home.
Quick check in and pick up made this very easy to get service. Service was for a recall and they got me in quicker than the other dealer I called.
I liked that my salesman Sir Victor was really nice and went above and beyond to try to make sure I left there happy with what I wanted! The whole entire team there was extremely nice and worked hard to satisfy me i greatly appreciate them all!❤
AJ was very helpful and friendly. He helped me when I brought in my vehicle for a last minute repair before going out of town which I really appreciate!
The customer service of those in the service department did everything they needed in a timely and efficient manner. I was on my way before I knew it. The workers were friendly and knowledgeable.
The kindness , consideration and efficiency of the employees, along with the service. Continue at present rate. No other comments.
Friendly and helpful salesman who explained everything in a clear and easy to understand way. The process was done quickly and efficiently.
the thoroughness, the final costs doubled the original estimate which emotionally left some hard feelings but the car drive wonderfully
Excellent customer service. Steve Jacobs and Bernard are great to work with. Been getting new cars for my family every 3 years for over 25 years now from Don Jacobs Toyota. I have referred family and friends and they have been satisfied everytime as well.
promt responce to emails Only thing that would have made it better would have been topping off the gas tank after the purchase. My used car was delivered with about 1/4 tank
Courteous service staff. Service staff explained what was required to be addressed and completed service satisfactory. We will come back here again.
Everything!! They met all my needs! Price, Excellent customer service!! Julius was an outstanding honest kind and genuine sales rep! The finance team was second to none! Got me in at a great monthly payment plan the warrantee I got couldn’t be better! I’d come back again and again!!
It was clean and the work was done in a timely manner. friendly staff and good explanation of the work they recommended.
Cassandra was wonderful. she kept me informed on what was happening and went above and beyond to get me good service. When it was going to be more than the estimated 1.5 hours, she called me and offered to let me borrow a car so that I could go do my errands and not have to just sit there. She communicated with empathy, grace and fairness.
I was very pleased with the way I was taken care of through out the whole process in buying a vehicle.
I liked the entire process from the beginning of the sale all the way through to the end. Great team!
I always receive fast and easy service,staff is always courteous .facilities are clean and comfortable. They always give good explanations on repairs.
Bernard and Rob rocked the deal! This was my second time working with Bernard and it was just as much fun as the first. He's a great low key no pressure guy!
Jose of the service department was very helpful and explained things important to me. Sales team needs improvement In dealing with customer
Customer Service; Reminder me about scheduling and setting up appointment for recall notice. Positive attitude with 2 reps assisting me to expedite check in process.
I was helped immediately when I arrived and all my questions were answered. Also, I really appreciate the great service!
Service personnel were professional and courteous. This visit was for an oil change and tire rotation which were performed efficiently. I was back on the road in about an hour.
Good presentation of the service done and the no rush procedure with an offer of a loaner, if it helped. Clean facilities and amenities.
MR. JULIOUS WAS ABSOUTLY A GENTLEMEN. I CAME IN THERE AND HE GAVE HIS HONEST OPINION WHILE STAYING IN MY BUDGET RANGE. AS A COLLEGE STUDENT, I APPRECIATE HE DIDN'T TRY TO SPIN ME TO BUY A CAR TRIPLE MY PRICE RANGE. VERY UNDERSTANDING
very straight forward and quick. no waisted time back and forth with different people to get answers or the "best deal" It was all straight from the start.
The courtesy ride back and forth was very helpful. And the work was completed faster than the estimated time frame.
Everyone I talked to was very cordial and helpful. I never felt any pressure from anyone. Clean and friendly dealership.
The service is always good and it felt like Nick and Jacob heard and tried to meet our needs as best as possible.
Our salesperson, Robert, was amazing. He didn't put too much pressure on us and was patient with us as we figured out what we wanted in a car. We also enjoyed working with Walter, who was very patient with us.
Great customer service and communication . Notified me of a recall and made sure to contact me and schedule. They communicated what they were doing and how long it would take. Simple and stress free
Everyone did an excellent job and I didn't have to wait very long and everything was perfect on the car
The Staff was friendly and courteous throughout my visit. They provided the necessary services I requested and did not pressure me to perform other unnecessary services.
This was my first experience shopping from a dealership. I was expecting some intimidation or being “talked into” something above my price point. Jan (Jon) approached me in a friendly and casual way. I was treated with kindness and was met where I was at on my budget. I was shown other great options and was treated with respect. I truly appreciate the time and patience from my salesman, Jan, as well as the management.
AJ the service guy was great! Explained everything in detail and was thorough. I keep coming back to Don Jacobs because of the service and sales people.
Extremely satisfied with the customer service! All the team members are great and professional, however sir victor stood out the most! Would totally recommend a friend to go to him. Very honest, professional, patient, and extremely kind. Give that man a raise 😂
The facility was very clean but people were friendly and the knowledge was excellent. I would recommend this place to anyone
Sir Victor Bryant at Don Jacobs Toyota was very helpful in our process of buying our car. He was knowledgeable, friendly, attentive, and stayed late to make sure the deal was completed properly and we were happy with our purchase. He was very patient and was able to answer all of our questions. Highly recommend Sir Victor!!
Clear information..good service/ patience to explain. Taken care Covid protocols/ Bilingual service helped too. Good approach to the client. THANKS!
didn't want to do some of the other maintenance was nervous about the results this time good thanks to AJ seems to be the only one trying
I am very happy with my new car. I appreciate how helpful Bernard, my salesperson is and appreciate the dealership's service plan included in the deal. The owner is also very personable and fair. Thanks!
The car was finished before the time stated which is always nice. So far the repair looks good. Right no no complaints.
I received immediate help. The salesman listened to my needs. I was able to finance through Toyota, and could drive away with the vehicle.
I trust that the repairs were made accurately and to the highest standards. This is the second time I have brought my vehicle here for repairs and I would do so again.
Customer service and feed back are good. Attention to details and diagnostics are impressive. Quality of repairs are good. Repairs are completed in a timely manner
Sales person - Bernard is always respectful and works with honesty. Also sales managers I have worked with have been understanding and willing to work with me.
Excellent salesman, and managers!! Really helped me out! Thanks to everyone!! Five stars! I was worried, but they sold me a great. Very professional!
Although the seasonal update required more time (two hours) than I had anticipated, young A.J. was clear in explaining the proposed procedures and extremely polite at checkout time.
Manny was amazing! Quick and to the point! Thank you to everyone at Don Jacobs for making this process quick and painless!!
They have patience for me. The sales man went through everything with me eventhough I had the same truck before.
Welcoming and friendly staff. The staff kept me updated on the status of my service. Sat with me to go over service recommendations
Ray at the desk where I drove in helped me immensely by explaining things so I could understand and helped me prioritize what needed to be done. You need more like him.
The salesperson was friendly and professional. The facility was clean and comfortable. The car selection was adequate. I would recommend others here.
The staff is authentic, genuine and nice. They are there to sell a car, but don't try to pressure you.
The serving staff are friendly and make you feel welcome. They try to do their best to do their job well.
vehicle was ready when promised. mechanic did a good job servicing this car, he even replaced two valve stem caps that were missing
Starting with the internet team, I was greeted by courteous and professional experts who were able to get the ball rolling by scheduling my appointment and ensuring I would be meeting with management and . The next calendar day I was able to show up for my appt and met with Rigo in sales who was very courteous and attentive! He was able to help me get into a new Corolla that I'd wanted but had thought it was not included in the lease deal! It definitely felt like Rigo was able to not only answer all my questions, but ...
The whole experience than that take me that long. Most times when you buy a car you were at the dealership all day. I was only at the dealership for a couple hours before I drove out with my new truck.
AJ was Polite and efficient. Facility was very clean. Car needs were explained so I could understand what was needed.
I was pleased to see that staff and customers were wearing masks. Also, plexiglass shields and hand sanitizer was at all of the service advisor stations. Good for you! Also, I noted that at least one of your service advisors was bilingual and spoke Spanish to more than one customer. Great!
Our salesman David was fantastic! We had him running around looking at several different vehicles and he kept up great! He answered all of our questions, some before we even asked them. He was very professional and knowledge and still friendly and relatable. He didn’t pressure us in any way and really listened to our wants and needs.
Courtesy and fast, what else can you ask for. Maintenance was completed faster then stated. Clean and friendly. Always have had great service on Don Jacobs
The vehicle was competitively priced when compared to similar vehicles in the area. The sales person was knew about the mechanics but wasn't pushy as most salesmen are.
Nice and courteous staff. Liked new method of measuring tire tread using laser when I brought my car to the dealership.
Ray was very friendly and took care of me right away. All the other service managers also asked if I was being taken care of. Also, they did not make me feel uncomfortable because I did not wear a mask. If they would have I would have went to another dealership.
The whole sales team were the best. I felt they were very helpful and most importantly very professional. Great service!!!
Everyone from the one helping me to the man driving me back and forth are all nice, helpful, kind and patient. Things are explained wonderfully and it's nice knowing I can leave my car and have a ride to count on
Me encantó el servicio y el personal muy eficiente. El mejor lugar para tratar mi vehículo. Gracias a todo el equipo de Don Jacobs Toyota
Did what they said they would do, on time. Kept me informed of what was going on suggest things I needed.
Everything was handled professionally and the staff is quite pleasant. Thank you. I arrived near closing time and was impressed by how friendly everyone was. We did the deal in record time!
Jose, the person at the desk was very helpful.He knew what I needed for the miles I’ve used. Very honest.