Welcome to Don Jacobs Toyota

Very satisfied

It was a wonderful experience. Lamar was a great sales person and made my experience a breeze!

The customer service was excellent!! The service advisor kept us updated with the status of service. We were sent a video showing which repairs were needed and why. In all it was an outstanding experience.

Very good as always! No complaints what so ever.

The service shop takes care of their customers! Thanks, Mike and AJ. You guys are the best.

Great customer service!

Sales manager, Rod And sales person Ennis Were an absolute pleasure to deal with Close deal on a 2024 Toyota Camry XSE certified preowned car at a great price. Truly could not have asked for more And would not hesitate to do more business with Don Jacobs Toyota in the future ! 🥰

Miguel was great to work with, well informed, knowledgeable about each vehicle and open to answering questions. Financing was easy.

I had an exceptional experience with the Don Jacobs crew. My salesperson, Cheryl Hoffner, was outstanding and was able to negotiate a super deal for me on a very nice used vehicle. The service staff was also great, especially AJ, who gave me special attention and took care of several problems with the vehicle right away. I am very pleased and would recommend this dealership.

I had an exceptional experience with the Don Jacobs crew. My salesperson, Cheryl Hoffner, was outstanding and was able to negotiate a super deal for me on a very nice used vehicle. The service staff was also great, especially AJ, who gave me special attention and took care of several problems with the vehicle right away. I am very pleased and would recommend this dealership.

Julian was very professional and helpful

All good!

I took my vehicle in for an issue with the back hatch alarm going off constantly thinking it was open and to have the 60,000 mile maintenance done. I bought the car used but it still had a valid extended warranty (84 months/125,000 miles) that was transferred to me by previous owner. I thought these services were covered by warranty but found out differently. Nothing was covered. I was told the maintenance portion of the extended warranty has expired in June and that the hard reset/recalibration done to remedy my hatch alarm was not covered. I ended up paying over $500 for those services. $159 for an oil change? Are you kidding? I just had an oil change done by my mechanic on my prior vehicle before selling it and paid half that price. My lesson for everyone reading this is to check to see if the services are covered before making your appointment or you will pay 2-3 times what you should. They also strongly recommended 5 other services saying they needed “immediate attention “ that they could do now at a cost of about $1600. How dumb did they think I was? One thing was a 4 wheel alignment. I found that one particularly funny since I had purchased new tires a month before and they were balanced and aligned when they went on. I tried to find out exactly what my extended warranty covers since it didn’t cover anything I had done and was transferred to a financial services person who didn’t answer his phone. We’ll see if I get a return call to the voicemail I left. All in all not a great experience. Had I known I wouldn’t have taken my car there at all. I will take partial blame here because I should have asked about the coverage when making the appointment. I don’t get how they can charge these astronomical prices with a clear conscience. My mechanic would have charged at least half that, maybe less. I trust him to charge honest rates and not rip me off or suggest things that I don’t need at that time. As I said, I won’t be going back there. The only saving grace in my day was the shuttle driver. He was very personable and considerate. UPDATE TO MY REVIEW : I returned next day to pick up the cargo net they ordered for me and I was greeted by my service advisor, Mike Alton and the fixed operations director, Jose Rivera. Jose said he could help me with my hatch issue since the parts have failed on other vehicles than my own. He ordered the parts and they will install them at no cost. He also refunded the service fee because the warranty will cover it. He also gave me 20% off the 60,000 mile maintenance fee to be competitive with my mechanic’s fee. I thought that was fantastic and couldn’t believe my ears. My opinion of them has changed. Both Jose and Mike were extremely helpful and addressed my issue with the utmost friendliness and professionalism. Great experience! I would recommend them to anyone.

Easy to schedule service online. Service center took my car on time. Comfortable waiting area. Completed the work in the time they projected. Service rep was courteous, friendly and professional. Completely satisfied.

My sales rep Manny was incredibly kind and helpful. He got me everything i was looking for and did it with a smile. Not much more you can ask for out a representative. Would definitely recommend him and the staff over at Don Jacobs Toyota.

Excellent customer service today from Don Jacob's Toyota on 27th Street. Thanks AJ, Service Manager, for your assistance and continued professionalism! Any time I had questions or car issues, you've completed my auto work in a few hours! Greatly appreciate it! Nice to be driving a car that I know is being serviced properly. I would recommend this Service team highly! Bonus, as a female, they don't try and inflate prices etc. They always work with me in regards to coupons/ offers. Thank Again, AJ and Team!

My car was taken care of quickly and I was updated and sent videos on the process. Very nice. The staff was very friendly and helpful.

Got my Highlander from the dealership and following to my purchase I had some concerns but then they were very keen to make sure to cover all my concerns immediately. Jonathan Bogan, a young Sales man who was extremely cooperative even post buying the vehicle .. couple of month later he even took the time and effort to call to make sure that everything is still going well and ensure my satisfaction. I think the dealership is Trust worthy and seeking to grow positive reputation.

Overall good experience my salesman JaiVionne was very nice and helpful. I knew what I wanted and he made it work for me. One thing that wasn’t the best was communication within the office I had four different people in two days call/text asking if I wanted to trade or sell.

The people here are all so friendly and helpful. I got a great deal on a used Toyota! They gave me top dollar for my trade in and Cheryl explained everything so well. She even helped me connect my phone to the car and to the Toyota app that does all kinds of fun stuff - like remote starting my car! I highly recommend Don Jacobs Toyota!! You will not be disappointed!!

Our sales woman (Meriah) was fantastic! She was very professional , kind and absolutely no pressure! Everyone was very helpful and polite. If you're looking for a vehicle new or used I would highly recommend Don Jabobs.

Great Service. Completed work ahead of schedule.

A great experience and easy transaction. The car is exactly what I wanted. It was handled quickly the same day i decided to purchase the car.

Keondre was excellent at helping me lease a vehicle that was right for me at a comfortable price. All management and finance was very personable as well. I felt comfortable and taken care of, and I’m very happy with my selection and service. Thank you very much!

Worked with Keondre (sales) and Anthony (finance). Both did a phonoemnal job explaining the process and what to expect as a customer. Keondre showed patience while answering questions and provided me with all of my options during the process. Anthony made the finance part a breeze.